Description
Exceptional customer service distinguishes a good business from a great business and ensures return business. This workshop shows people how they can respond positively in difficult customer service situations and actually be ?of service? to the client. Emphasis is placed on the value of a positive, proactive, ?here?s what I can do? approach in providing consistent, high-quality service on a day-in, day-out basis. We will reinforce the fact that an individual employee has a far greater impact on the customer?s positive perception of the organization than his or her manager, the organization?s customer service policies, or any marketing ?hype?.