Student Accounts Has Moved to Experience

Bay College has transitioned to a new Enterprise Resource Planning (ERP) system, and Student Accounts is now available through Experience.

Student Account information is no longer available in the myBay portal. You will no longer be able to view account activity or make payments in this environment. However, your account information—including any outstanding balance, current term balance, payment options, and account history—is available in Experience.

To access Experience:

• Visit the Bay College website at https://www.baycollege.edu/ and click the Experience button on the homepage.
• Or, from the Bay College website, select QuickLinks and then click Experience.

You will need your Bay College login credentials to sign in.

Once you are logged into Experience, select the Student Accounts tab at the top of the page to:

• View your account balance and activity
• Make payments
• Enroll in a payment plan
• Access other Student Account services

Bay College offers a convenient payment plan through Nelnet Business Solutions (NBS), allowing students and their families to spread eligible semester expenses—including tuition, fees, and housing charges—into manageable monthly payments after applicable financial aid has been applied.

Payments are automatically deducted from the payment method you choose when enrolling, including a checking account, savings account, or credit card.

Enrollment

Students can access the Nelnet payment plan through their Experience account. To participate, students must enroll online before the tuition due date. Enrollment is valid for one semester only. Students who wish to use the payment plan in a future semester must enroll again for that term.

A $30 non-refundable enrollment fee is required each semester and is due at the time of enrollment, along with any required down payment based on the enrollment period.

How Payments Are Calculated

Monthly installment amounts are determined by:

1. Calculating your total semester charges.
2. Subtracting applicable financial aid and scholarships.
3. Applying any required down payment.
4. Dividing the remaining balance into the number of scheduled monthly payments.

Example:

• Total balance: $1,000
• Financial aid: $100
• Remaining balance: $900
• 25% down payment: $225
• Remaining balance: $675
• Three monthly installments: $225 each

If additional financial aid or scholarships are applied after you enroll in the payment plan, your payment plan balance will be updated automatically, and your remaining installment amounts will be recalculated based on the new balance.

Returned Payments

If an automatic payment is returned due to non-sufficient funds or another payment issue, Nelnet Business Solutions will assess a $25 returned payment fee to your payment plan account. Nelnet will notify you of the returned payment by email or mail.

Questions?

For questions about your current semester payment plan, contact the Student Accounts Office at cashier@baycollege.edu, (906) 217-4062, or (800) 221-2001 ext. 4062.

For assistance with your Nelnet payment plan, you may also contact Nelnet Business Solutions directly at (800) 609-8056.

Students whose tuition and fees will be paid in full or in part by a third-party sponsor (such as an employer, insurance company, vocational rehabilitation counselor, government program, or another agency or business outside of Bay de Noc Community College) must provide the Student Accounts Office with a written sponsorship authorization from the sponsoring organization.

Sponsorship Authorization Requirements

The sponsorship authorization must:

• Be on the sponsor's official letterhead.
• Include the student's full name and another identifying piece of information, such as the student ID number or date of birth.
• Include the signature of an authorized representative.
• Include the sponsor's billing address.
• Include the name and phone number of the sponsor's contact person.
• Specify the sponsorship period (semester, academic year, or other applicable timeframe).
• Clearly indicate which tuition and fees, or what portion of tuition and fees, the sponsor will pay.

Once the Student Accounts Office receives the sponsorship authorization, a provisional credit will be applied to the student's account, and the sponsor will be billed directly on the student's behalf. Sponsor invoices are generated after the semester's add/drop period has ended and in conjunction with the Financial Aid transfer process.

Sponsorship authorizations may be emailed to cashier@baycollege.edu.

Questions?

For questions regarding sponsored billing, please contact the Student Accounts Office:

• Jennifer Pickle, Accounting Generalist, Student Accounts/Cashier
• Email: cashier@baycollege.edu
• Phone: (906) 217-4062
• Toll-Free: (800) 221-2001, ext. 4062

An account restriction means that a student must complete a required action with the appropriate college office before they can register for classes or make changes to their course schedule (add/drop).

If you have a Business Office Restriction due to an outstanding balance, the balance must be paid in full before the restriction can be removed.

All restrictions must be cleared before a student can:

• Register for classes for a future semester.
• Add, drop, or make changes to their current course schedule.

To check if you have an account restriction, log in to the Student Accounts tab in Experience and select Account Balance.  You will be directed to your student finance page where the notification will be present if you have a Business Office Restriction.

If you have questions about a restriction, please contact the office responsible for placing the restriction.

For questions about Business Office (financial) restrictions or outstanding balances, contact the Student Accounts Office at cashier@baycollege.edu, call (906) 217-4062, or toll-free at (800) 221-2001 ext. 4062.

Tuition and Fees

Tuition is assessed based on contact hours, which are the number of lecture, laboratory, or other instructional hours required for a course each week. In addition to tuition, certain courses may include fees based on course type, location, or associated expenses, such as laboratory supplies, liability insurance, or other instructional costs.

Students are responsible for paying all tuition and fees by the published tuition due dates. Financial aid is applied to eligible tuition and fee charges first; however, financial aid may not cover the full balance owed.

To avoid cancellation of class registration, students must either:

• Pay their account balance in full by the tuition due date, or
• Enroll in an approved payment plan by the tuition due date.

Registration will not be canceled, and no penalties will be imposed, for students receiving educational assistance under Chapter 31 (Veteran Readiness and Employment) or Chapter 33 (Post-9/11 GI Bill®) while awaiting payment from the U.S. Department of Veterans Affairs.

Delta and Dickinson County residents who are 60 years of age or older are exempt from tuition. Students receiving this exemption are still responsible for applicable fees and the cost of books and course materials.

Tuition and fees are established by the Bay de Noc Community College Board of Trustees and are subject to change. Current tuition rates and applicable fees are available on the Bay College website under Admissions → Paying for College.

Billing

Bay College uses student email as its official method of communication. Billing statements are available through Experience, where students will see a notification on their Experience home page when account balance information is available.

To view or print a billing statement, log in to Experience, navigate to Student Accounts, select Account Balance, choose the appropriate term, and click the View Statement link.

Paper billing statements are not mailed.

Billing Disputes

Students who believe there is an error or discrepancy on their billing statement should contact the Student Accounts Office immediately at cashier@baycollege.edu or (906) 217-4062.

The Student Accounts Office may refer students to the department responsible for the charge to review and resolve the concern. Students are responsible for paying all undisputed charges by the payment due date.

If the charge cannot be resolved with the originating department, students may submit a formal appeal to the Student Appeals Committee.

Student Account Appeals

Students may appeal their student account balance one time during their lifetime, regardless of the outcome of the appeal.

Appeals must:

• Be submitted in writing using the designated appeal form.
• Include supporting documentation.
• Be submitted to the Student Appeals Committee at StudentAppeals@baycollege.edu.
• Be submitted no later than three (3) months after the last day of the semester in which the charges were incurred.

Upon receipt of an appeal, additional action related to the disputed charge may be suspended for up to 30 days while the appeal is reviewed.

The Appeals Committee will review the request and notify the student through their Bay College email account of the decision or any additional documentation needed. Appeals may take up to 15 business days to review and process.

If a student has not received a response within 15 business days of submitting an appeal, the student should contact the Appeals Committee at StudentAppeals@baycollege.edu to request an update.

Contact Information

Student Accounts Office

• Jennifer Pickle, Accounting Generalist/Student Accounts & Cashier
• Email: cashier@baycollege.edu
• Phone: (906) 217-4062
• Toll-Free: (800) 221-2001, ext. 4062